Shipping Pollicy

We love being able to offer numerous different shipping options, but please be aware that due to COVID-19, you may experience some delays that are out of our control.

Important: Please upgrade your shipping option if you would like your order to have tracking and insurance, as our lettermail and airmail do not include these options.

Shipping Destinations

We ship orders all across the world!

Worldwide shipping and upgraded shipping rates will be calculated at checkout. We have flat rate shipping options available on qualifying orders that are shipped within Canada and to the USA. Canadian orders of $50+ are qualified for free shipping. 

Order Processing Times

All Lily Pads orders are shipped from our studio in Riverview, NB Canada within 2 to 3 business days. Shipping speed will depend on your location and your chosen shipping option.

Shipping Options

FREE Shipping within Canada on orders of $50 or more: orders shipped with this method will be sent via Canada Post and will not include tracking and insurance. Please upgrade your shipping option for tracking and insurance.

Canadian Flat Rate Shipping

$4.00 Flat Rate Shipping within Canada: Canadian orders will be shipped via Canada Post Lettermail. This method does not include insurance or tracking and there is no on-time delivery guarantees. Keep in mind that do to COVID-19, your order may be delayed. 

Lily Pads Reusable Products is not responsible for lost parcels and will not issue refunds for missing packages when this shipping method is selected.

USA Flat Rate Shipping

$9.99 Flat Rate Shipping to the USA: American orders will be shipped via Air Mail. This method does not include insurance or tracking and there is no on-time delivery guarantees. Keep in mind that do to COVID-19, your order may be delayed. 

Lily Pads Reusable Products is not responsible for lost parcels and will not issue refunds for missing packages when this shipping method is selected.

Upgraded Shipping Options

Please choose the Standard (tracking included)  shipping option on Canadian orders that you choose to have insurance and tracking.

Please choose the Standard (tracking included)  shipping option on orders being shipped to the USA.